Kolab2 Server Troubleshooting - Mailing problems

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This section applies to problems you might have when sending or receiving mails over the Kolab server.

Contents

I can send email between a@abc.com and b@abc.com, but I can't send email to an external account.

Operating system Distribution Kolab version
Applies to: probably applies to all *NIX systems Applies to: probably all distributions Applies to: Kolab 2.0 and higher
Found on: Linux Found on: Redhat Found on: Kolab 2.1_RC1

Problem

I just installed Kolab and right now I can send email in my local domain, but I can't send email to the outside. I did set my domain to abc.com, so I am now able to send email between a@abc.com and b@abc.com, but I can't send email to an external gmail account for example.


Solution

In its default configuration kolab won't accept incoming mails from outside (the internet). You need to specifically activate this. Go to the Services panel in the kolab webadmin frontend and activate Accept Internet Mail.


Be careful about the $TMP env var, the script uses it. In some distro (ie Mandriva) this var can be /root/tmp and not /tmp (and of course, /root/tmp should not be 777 !)


Email Account is not being removed

You deleted an email account and you see that the kolabDeleteFlag is set but the account is not being removed.
Try the following:
/kolab/etc/rc kolabd stop
Login to cyradm an remove the account manually:
/kolab/bin/cyradm localhost -u manager
dm user/username@hostname.tld
/kolab/etc/rc kolabd start

My problem persists

None of the above hints did help you to solve your problem?

Please check your options for getting support and reporting problems.

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