Problem reporting
From Kolab wiki
You have a problem and did not find a solution in the Troubleshooting section of this wiki. Where can you go for further support?
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Go to your vendor / professional support
There are a variety of professional support options for Kolab which you can turn to. Depending on the contracted level your service provider can do all the work for you and give you reliable time frames.
Using the mailing lists
Your main source for help is the Kolab users mailing list. You can easily subscribe to it and send out a request for help. The Kolab developers tend to react within a week at the latest.
If you send an report or a request for support to this mailing list, please make sure you include the following information:
- The version of your Kolab Server
- The version of your Kolab Clients
- The type and version of your underlying distribution (GNU/Linux SuSE 10, Fedora 7, etc.)
- Some basic information about the hardware you are using (CPU, RAID/no RAID, etc.)
Reporting a problem
If you are certain that the problem you are experiencing is indeed a technical problem which should be improved on the software side you should immediately post it to the Kolab Issue Tracker.
Look at Kolab Issue Tracker for detail instructions!
A web forum?
There existed a forum for a while but it was rather infrequently used and so it got closed down. In case you feel there should definitely be a web forum and you somehow dislike mailing lists you should express your wish on the lists. Consider offering to help moderating it as well, because without a group of active moderators which stay around for at least half a year or longer, the forum will rot too fast to be useful.
